Terms of Service

Effective Date: July 18, 2026  |  Last Updated: July 18, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Giordanos ("Company," "we," "us," or "our"), the operator of the website located at giordanosdelivery.top (the "Website"). By accessing, browsing, registering on, or using any portion of this Website or its services — including placing food orders, subscribing to newsletters, or communicating with us through the platform — you expressly agree to comply with and be bound by these Terms.

Your acceptance of these Terms is further evidenced by any of the following actions: (a) clicking an "I Agree" or similar button; (b) completing the checkout or order process; (c) creating an account on the Website; or (d) simply visiting and navigating the Website. These Terms apply to all visitors, registered users, and customers of the Website.

If you are entering into this Agreement on behalf of a business entity or organization, you represent and warrant that you have the legal authority to bind such entity to these Terms, and references to "you" shall include that entity.

We reserve the right to modify, revise, update, or replace these Terms at any time. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes. We encourage you to review these Terms periodically to remain informed of updates.

2. Description of Services

Giordanos operates an online food ordering and delivery platform through the Website at giordanosdelivery.top. Our services include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu, select items, customize orders, and submit food orders for delivery or pickup through the Website.
• Food Delivery Services: We offer delivery of food products to addresses within our designated service area. Delivery availability is subject to geographic limitations, order minimums, and operational hours.
• Pickup Services: Customers may place orders online and collect them in person at our designated location(s) during business hours.
• Account Management: Registered users may create and manage personal accounts to track orders, save preferences, and access order history.
• Customer Support: We provide assistance with orders, inquiries, complaints, and general support through available communication channels.
• Promotions and Offers: From time to time, we may offer promotional deals, discounts, loyalty programs, or special offers accessible through the Website.

All services are subject to availability and may be modified, suspended, or discontinued at our sole discretion without prior notice. We do not guarantee uninterrupted availability of any service. Giordanos reserves the right to limit quantities, refuse service, or cancel orders at any time for any lawful reason.

The food products offered through the Website are prepared and provided subject to applicable United States federal and state food safety, labeling, and health regulations, including standards enforced by the U.S. Food and Drug Administration (FDA) and relevant local health departments.

3. User Eligibility and Account Registration

To use certain features of the Website, including placing orders, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using this Website, you represent and warrant that you meet this eligibility requirement. If you are under the age of 18, you may only use the Website under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

If you create an account on our Website, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your login credentials, including your password, confidential and secure;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any security breach.

We reserve the right to suspend, terminate, or refuse access to any account at our sole discretion, including if we believe that any information provided is inaccurate, false, outdated, or incomplete, or if you are found to be in violation of these Terms.

4. User Obligations and Prohibited Activities

As a condition of your use of the Website and services, you agree to use the platform only for lawful purposes and in a manner consistent with these Terms. You further agree that you will NOT engage in any of the following prohibited activities:

• Violating any applicable federal, state, or local laws, regulations, or ordinances in the United States;
• Providing false, misleading, or fraudulent information when placing orders or creating an account;
• Using the Website for any unauthorized commercial purposes, including reselling food products obtained through our platform without express written consent;
• Attempting to gain unauthorized access to any part of the Website, our servers, databases, or network infrastructure;
• Uploading, transmitting, or distributing any viruses, malware, Trojan horses, spyware, or other harmful or malicious code;
• Engaging in any conduct that could damage, disable, overburden, or impair the Website or interfere with other users' access;
• Using automated scripts, bots, scrapers, crawlers, or similar tools to access, collect data from, or interact with the Website without our express written permission;
• Harassing, threatening, intimidating, or abusing any employee, contractor, agent, or other user of Giordanos;
• Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Placing fraudulent, fictitious, or bad-faith orders with no intention of fulfilling payment obligations;
• Engaging in any conduct that violates the rights of third parties, including intellectual property rights, privacy rights, or contractual rights;
• Using the Website or services to facilitate any illegal activity, including but not limited to fraud, money laundering, or unauthorized data collection;
• Circumventing or attempting to circumvent any technical measures or security features of the Website;
• Posting, transmitting, or sharing any content that is defamatory, obscene, hateful, discriminatory, or otherwise objectionable.

We reserve the right to investigate any suspected violations of this section and to take appropriate action, including removal of content, suspension of accounts, and referral to law enforcement authorities where warranted.

5. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website — including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video clips, data compilations, software, menu designs, brand names, trademarks, and service marks — are the exclusive property of Giordanos or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other relevant federal and state statutes.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes in connection with ordering food and using our services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Website or its content for commercial purposes;
• Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Website or its content;
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download or copy account information for the benefit of another party;
• Frame or utilize framing techniques to enclose any trademark, logo, or proprietary information without our express written consent.

Any unauthorized use of our intellectual property may violate copyright law, trademark law, privacy and publicity laws, and other applicable regulations. Giordanos reserves the right to seek all available legal and equitable remedies for any infringement or unauthorized use of its intellectual property.

If you believe that any content on our Website infringes your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

6. Ordering, Payment Terms, and Pricing

By placing an order through our Website, you represent that you are authorized to use the payment method provided and that the payment information you supply is accurate and complete.

6.1 Order Placement and Confirmation

All orders placed through the Website are subject to acceptance and confirmation by Giordanos. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product descriptions, suspicion of fraudulent activity, or technical issues. You will be notified promptly if your order is canceled, and any charges will be reversed accordingly.

6.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. We make reasonable efforts to ensure that pricing information is accurate; however, we reserve the right to correct any pricing errors and are not obligated to honor orders placed at incorrect prices. Prices may change at any time without prior notice.

6.3 Payment Methods

We accept payment through methods specified on the Website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment methods. All payment transactions are processed through secure third-party payment processors, and we do not store complete payment card information on our servers.

6.4 Delivery Fees and Minimums

Delivery orders may be subject to delivery fees and minimum order amounts as indicated at checkout. These fees are disclosed prior to order completion. Tipping delivery personnel is optional but appreciated.

6.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or credits may be issued at our sole discretion in cases of incorrect orders, food quality concerns, or failed deliveries. Requests for refunds must be submitted within 24 hours of the order by contacting us at [email protected]. We comply with applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.).

7. Delivery Terms

Giordanos provides delivery services within designated service areas. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to traffic, weather, order volume, or other factors beyond our control. We are not liable for delays caused by circumstances outside our reasonable control.

You are responsible for providing accurate delivery address information. We are not responsible for failed or delayed deliveries resulting from incorrect or incomplete address information provided by you. If no one is available to receive an order upon delivery, our delivery personnel may leave the order at the door or return it, at our discretion. We are not responsible for orders left unattended at the delivery location after delivery is confirmed.

8. Allergen and Dietary Information

Giordanos makes reasonable efforts to provide accurate ingredient and allergen information on the Website. However, our food is prepared in environments where common allergens — including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish — may be present. We cannot guarantee that any menu item is completely free from allergens. Customers with food allergies, dietary restrictions, or specific health conditions are advised to exercise caution and contact us directly before ordering at [email protected]. Giordanos is not liable for any allergic reactions or health complications resulting from consumption of our products.

9. Disclaimers — "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, PRODUCTS, AND MATERIALS MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

GIORDANOS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION DISPLAYED ON THE WEBSITE;
• WARRANTIES RELATED TO THE QUALITY, TASTE, SAFETY, OR FITNESS OF ANY FOOD PRODUCT FOR A PARTICULAR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties; therefore, some of the above exclusions may not apply to you. In such cases, the scope of any implied warranty is limited to the maximum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, GIORDANOS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH:

• Your use or inability to use the Website or our services;
• Any errors, omissions, or inaccuracies in Website content;
• Unauthorized access to or alteration of your transmissions or data;
• Statements or conduct of any third party on the Website;
• Food quality issues, allergic reactions, or health impacts from product consumption;
• Delays or failures in delivery of food products;
• Loss of data, profits, revenue, or goodwill;
• Any other matter relating to the Website or its services.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO GIORDANOS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the limitation of liability for certain types of damages. In those states, our liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Giordanos and its owners, officers, directors, employees, agents, affiliates, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use or misuse of the Website or services;
• Your breach or alleged breach of these Terms;
• Your violation of any applicable law, regulation, or ordinance;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any content, information, or data you submit, post, or transmit through the Website;
• Any fraudulent, deceptive, or harmful conduct on your part in connection with the use of our services.

Giordanos reserves the right to assume exclusive control and defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such matter. You shall not settle any such claim without Giordanos's prior written consent.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect personal information. By using the Website, you consent to the data practices described in our Privacy Policy. We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as applicable to California residents, and the FTC Act with respect to consumer data protection practices.

13. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Giordanos. We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party websites or services. The inclusion of any link on our Website does not imply endorsement, sponsorship, or affiliation with the linked website or entity.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Giordanos shall not be held responsible or liable for any damage or loss caused by or in connection with your use of or reliance on any third-party content, products, or services.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and the applicable state laws of the state in which Giordanos is principally located, without regard to any conflict of law principles that would require the application of the laws of any other jurisdiction.

Any legal action, suit, or proceeding arising out of or related to these Terms or your use of the Website that is not subject to arbitration as provided below shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You expressly consent to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum.

Notwithstanding the foregoing, Giordanos reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of its intellectual property rights or other proprietary rights.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Giordanos at [email protected] and provide a written description of the dispute, including the nature of your claim and the relief you seek. We will attempt in good faith to resolve the dispute informally within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as described below.

15.2 Binding Arbitration

EXCEPT WHERE PROHIBITED BY LAW, YOU AND GIORDANOS AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR WEBSITE OR SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, rather than in court. The arbitration shall be administered by a recognized arbitration body in accordance with its then-current consumer arbitration rules. The arbitration shall be conducted in the English language.

15.3 Class Action Waiver

YOU AND GIORDANOS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding.

15.4 Exceptions

Notwithstanding the above arbitration agreement, either party may seek emergency injunctive relief in a court of competent jurisdiction where necessary to prevent irreparable harm pending the outcome of arbitration. Additionally, claims of $500 or less may be brought in small claims court in the appropriate jurisdiction if eligible.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you continue to access or use the Website or services. We reserve the right, in our sole discretion, to suspend, restrict, or permanently terminate your access to the Website and services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that is harmful, fraudulent, offensive, or disruptive to Giordanos, its employees, or other users;
• Requests from law enforcement or government authorities;
• Unexpected technical or security issues;
• Extended periods of inactivity;
• Discontinuation of the Website or any portion of our services.

Upon termination of your access, your right to use the Website and all related services shall immediately cease. All provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution — shall survive and remain in full effect.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any outstanding payment obligations or liabilities incurred prior to termination.

17. Changes to These Terms

Giordanos reserves the right to modify, amend, update, or replace these Terms of Service at any time and in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also, but are not required to, provide additional notice such as an email notification or a prominent banner on the Website.

YOUR CONTINUED USE OF THE WEBSITE OR ANY OF OUR SERVICES AFTER ANY CHANGES TO THESE TERMS HAVE BEEN POSTED CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES. If you do not agree to the modified Terms, you must discontinue use of the Website and, if applicable, close your account. It is your responsibility to review these Terms periodically for any updates.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect as if the invalid or unenforceable provision had never been included.

The parties agree that the court or arbitrator shall endeavor to give effect to the parties' intentions as reflected in the original provision to the greatest extent possible, consistent with applicable law.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Giordanos on the Website, constitute the entire agreement between you and Giordanos with respect to the subject matter hereof, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to such subject matter.

No waiver by Giordanos of any breach or default of any provision of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other provisions of these Terms. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision unless acknowledged and agreed to by us in writing.

20. Force Majeure

Giordanos shall not be liable for any delay, disruption, or failure in performance of its obligations under these Terms to the extent such delay, disruption, or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, war, terrorism, civil unrest, fire, floods, earthquakes, power outages, internet or telecommunications failures, labor disputes, or supply chain disruptions. In such events, our obligations shall be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

21. Compliance with Laws

You are solely responsible for ensuring that your use of the Website and services complies with all applicable federal, state, and local laws, regulations, and ordinances. Giordanos operates in compliance with applicable United States laws, including consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.), food safety standards under the Federal Food, Drug, and Cosmetic Act (21 U.S.C. § 301 et seq.), and all applicable state food service and delivery regulations. California residents may have additional rights under the CCPA/CPRA as described in our Privacy Policy.

22. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to contact us for any reason related to your use of our Website or services, please reach out to us using the following contact details:

We aim to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to food safety or order emergencies, please indicate the urgency in your email subject line for priority handling.